What is non-toxic polyester glitter?
Non-toxic polyester glitter (PET) is heat-resistant and generally solvent-resistant. PET is a high quality glitter that is made from a polyester fabric so it is pigmented throughout and will not fade or loose it’s sparkle. PET is a full coverage glitter and covers a larger surface area compared to craft glitter. Our glitter is compatible with resin, epoxy, slime, etc.
How do you package your glitter?
We package our glitter in ziplock bags. All our colors are sold in 2oz increments with the exception of shapes. Our shapes are sold in 1oz increments.
What do you charge for shipping?
Peachy Olive Glitters happily offers Free FEDEX EXPRESS shipping for all US domestic orders $100+. International orders are charged the USPS Flat Rate Envelope rate. Orders less than $100 cost are charged standard FEDEX shipping rates. FEDEX does not ship to P.O. Boxes or International, these will ship USPS Priority Mail.
Do you ship internationally?
Yes, we DO ship internationally. International orders are charged the USPS Flat Rate Envelope rate.
What is your shipment/turnaround time?
They don't call us #peachyprime for nothing! We generally ship same-day but sometimes life happens and we ship 24-48hrs. If extenuating circumstances cause additional delays there will be notifications in the facebook group and on the website. Not to include the on-going delays shipping organizations are experiencing due to COVID-19.
Do you allow order changes?
We do NOT modify orders after they have been placed. We only combine orders when they are placed in the same time period as we ship. If the first order has already processed, we will NOT combine the order with another.
What are your customer service hours?
Our customer service hours are Monday-Thursday between 9am and 4pm. You can contact us via email and all emails are responded to in a timely manner. Reach our customer service at firstname.lastname@example.org or through our Instagram.
What is your return and refund policy?
We only process refunds for defective or damaged merchandise and requests must be made within a week of delivery. We DO NOT refund orders that have used a discount/promotional code. Items that are NOT damaged or defective will NOT be refunded.
What is your discount/promotional code policy?
Discount/promotional codes can NOT be used on peachy palettes or peachy bundles. Discount/promo codes must be used at time of purchase. Limit one code per customer.
Do you offer a buy now pay later option?
Yes! Peachy Olive Glitters is partnered with Sezzle to assist customers in creating smaller payment amounts over a length of time. The minimum order for this service is $50.
Do you have a peachy community?
Yes, you can join our Facebook group for all things peachy including product updates and launches, special announcements and creative inspo from other peaches in our community. You can join through this link: https://www.facebook.com/groups/peachyoliveglitters/
Do you offer a loyalty program?
Yes, we do! You must sign up for the program; for every order you make with Peachy Olive Glitters you will earn Peachy Points that will turn into discounts to future orders.
- Points can only be earned on orders that are placed after the customer signs up for the program; points will not be applied to previously placed orders.
- Points cannot retroactively be added to an order. You must ensure to be signed into your account to receive points on orders placed.